FAQ

Frequently asked questions

Orders

How long will it take for my order to arrive after I make payment?


Customers who ship their orders within EU, should expect to receive their orders within five (5) to ten (10) working days once payment has been verified and depending on the volume of orders received.

If you experience delays in receiving your order, please contact our customer service immediately and we will help to confirm the status of your order.




My order never arrived.(Damaged or Lost)


Please make sure that all of the items in your order have shipped before you worry about loss. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.




How can I check the status of my order?


We know you’re excited to receive your amazing Shelby apparel/parts, which is why we will be sure to notify you as soon as your order ships via your given email address.




Can I cancel or change my order?


Our team begin processing orders as soon as they are placed, therefore with this reason we are unable to make changes or cancel orders. However, you can initiate a return through our contact form.




Can I exchange my order?


At this moment, we do not offer exchanges. If you’d like to make an exchange, please initiate a return of the the unused goods to us using our returns page and make a new purchase for the item or items you want through our site. Please take a look at our returns T’s&C’s.




How do I return my order?


You have ​15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.




What do I do if my order is damaged?


We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of

payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You may contact our customer service team shop@officialshelbystore.eu




I received the wrong goods, what do I do?


We always strive for perfection, but sometimes the wrong items are shipped from our warehouse. Our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible. We are sorry for any inconvenience caused.





Pricing and Billing

What are the payment methods available?


Currently, we only accept all Major Credit/Debit cards and we also accept payments using Ideal. All these payments are SSL Secured payments, all your data and information is safe.




Do I have to pay tax?


Yes, all sales through our online store will be charged 21% VAT.




I need a copy of my receipt/invoice.


Please email, call or go to our ‘contact us’ page so one of our customer service representatives can help you.




When will my credit appear on my account?


Credits usually take 7-10 business days from the time we receive your item(s).




When will my credit card be charged?


Your credit card will be charged within 24 hours of your order and 24 hours prior to shipment of your item(s).




How do I make payment using Paypal? How does it work?


Paypal is one of the easiest ways to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to shelbyeuropestore.com system for your order.

It's fast, easy & secure.




Can I pay using Paypal without a Paypal account?


Yes! It is often misunderstood that an account is needed in order to make payments through Paypal. You DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time.





International Shipping

When will my order ship and what are my shipping charges?


Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.




Do you ship to my country?


During checkout we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.





Buyers Guide

How do I find my product?


To find the product(s) you're looking for, you may use the navigation menus on the top of our website. We have simplified finding specific products and you can find these in their collection, for example Shelby shirts - All Shelby shirts available for men and women.

If you have any trouble locating a product, feel free to contact customer service for assistance.




How do I navigate the site?


To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. If you have any trouble locating a product, feel free to contact customer service for assistance.





Additional Information

How do I contact you?


Please click on our ‘contact us’ page for our company contact information. We also have our direct contact information on our home page under our Contact us button at the top of the website page.





Official Shelby Europe Store© 2020 by GUAutotrade. Official Distributors of Shelby for Europe.  

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SHELBY®, SHELBY GT®, GT500®, GT350®, SUPER SNAKE® and SHELBY AMERICAN™ are registered trademarks and/or the tradedress of Carroll Shelby and Carroll Shelby Licensing, Inc. (Shelby).

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